Tracker Card Manual

 

Wireless rechargeable wallet tracker card

Download (PDF) or follow the instructions below.

Thank you for choosing the SecurityBase Tracker Card!

This tracker card is designed to be simple, reliable, and easy to use. Setup takes just a few minutes, and once connected, it helps you keep track of your valuables using your phone’s built-in tracking network with no subscriptions or complicated settings.

If you need any assistance, please feel free to contact us at info@securitybase.com.au — we’re always happy to help.

Getting Started

Power On / Off

  • To power on: Press the button on the card once. You will hear a chime indicating it's turned on, and the blue indicator light will flash briefly.
  • To power off: Hold the button for at least 3 seconds. Two beeps will sound to confirm it's powered off.

Check for Software Compatibility

  • iOS: Ensure your iPhone, iPad or Mac is updated to the latest version of iOS, iPadOS or macOS to use the Apple Find My network.
  • Android: Ensure your phone or tablet is updated to the latest version of Android, and has the recent version of the Google Find Hub app.

Charging

  • The Wallet Tracker Card ships with approximately 80% battery charge.
  • To recharge the card, place it flat on any Qi or MagSafe-compatible wireless charger.
  • When placed on a wireless charger, a brief red indicator light will flash once charging starts. No light remains on during charging. It takes about 30-60 minutes to fully charge the battery.
  • When the card is already charged (e.g. when you first receive it), the charging cycle does not actively engage, so you won’t see a charging indicator light.
  • A full charge provides up to 5 months of battery life under normal use.

Battery status & low-battery alerts

  • Apple (Find My): Battery status is shown in the Find My app. You’ll receive a low-battery notification when the card needs charging.
  • Android (Find Hub): Android does not display a battery percentage. Instead, the Find Hub app will notify you when the battery is low and requires charging.
    If no low-battery alert appears on Android while the card is connected, no action is required. As a general guide, we recommend recharging the card every 4 months, or when prompted by your device.

Card Setup

Step 1: Add Your Tracker Card to Apple Find My or Find Hub

Before commencing, please ensure the card is charged and that your device and Find apps are up to date.

  1. Open the Find My app on your iPhone or iPad, or Find Hub app on your Android device.
  2. Allow any permission requests for notifications.
  3. Press the button on the Tracker Card to power it on.
  4. In the Find My app (Apple), go to the Items tab and tap Add Item, then choose Other Supported Item. The card will appear as 'KVWOMS' or 'Smart Card'. You can rename it in the Find My app after pairing.
    In the Find Hub app (Android), the card will be visible as a pop-up, or you can click the 'refresh' icon in My devices.
  5. Your Tracker Card will appear in the list. Tap Connect.
    If it does not appear in the list, please reset the card as instructed in Step 5: Resetting the Tracker Card.
  6. Choose a name and emoji to identify the item (e.g. Wallet, Suitcase).
  7. Tap Continue, then Finish. Your Tracker Card is now connected and ready to use.

Step 2: Locate Your Item

When Nearby

  1. Open the Find My app and select the Items tab.
  2. Tap your Tracker Card from the list.
  3. Tap Play Sound to make the card beep. Tap Stop Sound once located.

When Not Nearby

  • The card's last known location will appear on the map.
  • Tap Directions to open Maps and navigate to its last known location.

Step 3: Notifications and Alerts

Notify When Left Behind (iOS version only)

  1. In the Find My app, go to the Items tab.
  2. Tap your Tracker Card, scroll to Notifications, and enable Notify When Left Behind.
  3. You’ll receive an alert if you leave the card behind and it's out of Bluetooth range.

Notify When Found

  • If another Apple or Android user finds your item and has Find My / Find Hub enabled, you’ll be notified of its updated location.
  • This is useful if your item is lost and picked up by someone else in the Apple/Android network.

Step 4: Lost Mode

  1. In the Find My or Find Hub app, tap your Tracker Card from the Items or Devices list.
  2. Scroll and tap Enable Lost Mode (iOS) or Mark as lost (Android).
  3. Tap Continue, then follow the instructions to enter a message and contact info.
  4. Tap Next, then Activate.
  5. If found, your contact message will appear on the finder’s device.

Step 5: Resetting the Tracker Card

  1. Open the Find My or Find Hub app and select the Items tab.
  2. Tap your Tracker Card and scroll to the bottom.
  3. Tap Remove Item and confirm.
  4. After removal, press and hold the button on the card until it beeps twice.
  5. The card is now reset and ready to be paired with a new device.

Factory Reset

If the card doesn't seem to be connecting or working correctly, please perform a factory reset (also see the video below):

  1. Open the Find My / Find Hub app and select the Items / Devices tab.
  2. Tap your Tracker Card and scroll to the bottom. If your card is not visible in the list, please proceed to the next step.
  3. Tap Remove Item and confirm.
  4. When the card doesn’t appear in the list, switch it on (you’ll hear a chime), then press the button five times in quick succession, and hold it on the fifth press until you hear the confirmation chime.
    The presses need to be done at the right pace — too fast or too slow won’t work — because the reset sequence is intentionally designed to prevent anyone who finds the card from easily disabling it.
  5. The card is now reset and ready to be paired with a new device.

For Android users: If your device doesn’t detect the tag via Bluetooth pairing or Find Hub, try pairing it using another Android device signed into the same Google account (if available). Once paired, the tag will automatically appear in Find Hub across all devices linked to that Google account.

Additional Information

  • The card uses the global Apple Find My network or Android Find Hub for tracking, allowing you to find it almost anywhere in the world where other Apple or Android devices are nearby.
  • Notifications will not be triggered by others carrying the same brand of tracker card linked to their own device.

Factory reset sequence

If you need guidance on the factory reset process described above, please watch the video below. Make sure your sound is on so you can clearly hear the button clicks during the reset sequence: