Frequently Asked Questions

Looking for details on shipping, tracking, delivery, or how our products work? You’ll find the answers in our FAQs.

Shipping & Delivery

  • If you selected 'Australia Post with Tracking' or 'Australia Post Express' shipping options, you can find your tracking information in the shipping notification email.

    For orders sent with Australia Post Priority Mail, please note that tracking is not available with this service. While it's usually a fast and reliable way to deliver your items quickly, it does not provide shipping updates. See also our shipping information page for more information.

  • We send out all orders very quickly, typically the same day, and always the next business day. 

    All orders are shipped from Adelaide, SA, using Australia Post:

    • Priority Mail (2-5 days): $4.95 | free with $50+ orders
    • Tracked Post (2-5 days, tracking): $ 9.95 | free with $125+ orders
    • Express Post (1–2 days, tracking): $11.95 | free with $125+ orders

    Most metro orders arrive within 1–3 business days, while regional areas may take 2–6 business days. Overseas orders (NZ and US) are typically delivered within 6 - 15 business days.

  • Yes, we offer free shipping via Australia Post Priority Mail for orders over $ 50, and all shipping options are free for orders over $ 125.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. For international orders, please contact us here.

More questions? Please see this page for detailed shipping information

Product information

  • Start by checking the Tracker Card Manual, which includes steps for performing a factory reset  - this often resolves connection issues.

    After the reset, make sure your phone’s Bluetooth is turned on and updated to the latest version. Open the Find My app (iOS) and follow the pairing instructions again.

    If the card doesn’t appear, try charging it wirelessly for 2–3 hours before retrying. In most cases, a full charge and reset solve the issue.

  • Our USB Data Blockers are designed to block data transfer only - they still allow charging. If your device isn’t charging:

    • Check the charging cable and power source (try a different one).
    • Make sure the blocker is fully inserted into the USB port.
    • Some older USB-A ports provide very low voltage and may not deliver enough power for modern USB-C devices. If that’s the case, try using a wall adapter, powered USB hub, or a newer port.

    If the issue continues, please contact us and we’ll help troubleshoot.

  • Your phone should not receive calls, messages, or signals once it’s fully sealed inside the Faraday Bag. Each pouch features a double-layered metallic lining and undergoes strict quality testing to ensure reliable signal blocking.

    If you notice messages or notifications appearing, please check the following:

    • That your device was placed inside the inner compartment (not the front pocket);
    • That the seal was folded over twice and secured with Velcro;
    • That the device fits comfortably inside the pouch.

    Please also note: phones may sometimes display pending notifications even after being placed inside the pouch. These aren’t new messages getting through - they are delayed updates being delivered once the phone reconnects.

    See also this page for more information: My Faraday Pouch is not working

  • Place the RFID Blocker Card in your wallet directly next to your bank card. When you tap your wallet on a payment terminal, the transaction will be blocked.

    To test the sleeves, insert your bank card into the sleeve and attempt to scan it — the terminal will not process the payment.

    If your card scans normally when outside the wallet or sleeve, but is blocked when inside, you can be confident your RFID Blocker is working as intended.

  • Put your phone or car key inside the pouch, making sure it’s fully sealed. Then:

    • Try calling your phone (it doesn't ring).
    • Test Bluetooth or Wi-Fi connections (they shouldn’t connect).
    • For car keys, try unlocking your car while the key is inside — the signal should be blocked.

  • Plug the Data Blocker into a USB port, then connect your device with a charging cable. Your device should charge normally.
    To test the protection:

    • Connect to a computer — it should charge but not appear as a connected device.
    • Try transferring files — it won’t work.
      This confirms that data transfer is blocked while charging is allowed.

  • We partner with reliable, long-term suppliers and maintain direct oversight of production to ensure quality and consistency. Many of these relationships have been built over several years, giving us confidence in both the materials used and the way our products are made.

    Every item undergoes extensive testing and quality control before it reaches our customers. We do not rely on dropshipping — all products are carefully sourced and overseen by us to guarantee they meet the high standards our customers expect.

  • For bulk purchases we offer wholesale pricing, and for customised orders we can add your own logo or branding to the product.

    Please contact us directly to discuss your requirements and we’ll provide pricing, lead times, and samples if needed.

More questions? Please reach out via our contact page for a quick response!

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within a month after the purchase is made.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.