Android Tracker Card Manual

Android Tracker Cards

Thank you for choosing the SecurityBase Tracker Card!

This tracker card is designed to be simple, reliable, and easy to use. Setup takes just a few minutes, and once connected, it helps you keep track of your valuables using your phone’s built-in tracking network with no subscriptions or complicated settings.

In case you run into any issues, most connectivity problems can be fixed with a reset (step 4), and charging issues are usually caused by the card not being aligned correctly on the charging pad.

Need help after following the manual? Complete the form below, and we’ll assist with your card setup.

Getting Started

Power On / Off

To power on: Press the button on the card once. You will hear a chime indicating it's turned on.
To power off: Hold the button for at least 3 seconds. Two beeps will sound to confirm it's powered off.

Check for Software Compatibility

Ensure your phone or tablet is updated to the latest version of Android and has the recent version of the Google Find Hub app.

Charging

The cards come partially pre-charged; we recommend fully charging the card before first use.
To recharge the card, place it flat on a Qi-certified wireless charger.
Place the card slightly off-centre, as shown in the picture below; the charging coil is on the left side of the card. Please note that the card will not charge if it is placed directly in the centre of the charger.
When placed on a wireless charger, a small red LED will appear on the card. It takes about 60-120 minutes to charge the battery. The red LED will turn off once charging is completed.
A full charge provides up to 5 months of battery life under normal use.
The battery status is shown in the Find Hub app. Find Hub does not display an exact battery percentage; it only shows a full battery icon with “OK”, or a flat battery icon when the tracker needs to be recharged.
The card may not charge properly on non-Qi-certified chargers, including watch chargers, dual chargers and 3-in-1 style chargers. These chargers often use smaller charging coils, which can make them difficult to align with the charging coil inside the tracker card. You can check here whether your charger is Qi-certified.

Card Setup

Step 1: Add Your Tracker Card to Find Hub

Before commencing, please ensure the card is charged and that your device and Find apps are up to date.

Open the Find Hub app on your Android device. (Android Find Hub support page)
Press and briefly hold the button on the Tracker Card to power it on.
In the Find Hub app, the card will be visible as a pop-up, or you can click the 'refresh' icon in My devices.
Tap Connect.
Choose a name and emoji to identify the item (e.g. Wallet, Suitcase).
Tap Continue, then Finish. Your Tracker Card is now connected and ready to use.
If the pop-up doesn't appear:
- Confirm Find Hub is enabled (Settings → Google → All services → Devices → Scan for nearby devices)
- Reset the card as instructed in Step 4: Resetting the Tracker Card.

Step 2: Locate Your Item

When Nearby

Open the Find Hub app and select the Items tab.
Tap your Tracker Card from the list.
Tap Play Sound to make the card beep.

When Not Nearby

The card's last known location will appear on the map.
Tap Directions to open Maps and navigate to its last known location.

Enable Mark as lost

In the Find Hub app, tap your Tracker Card from the Items or Devices list.
Scroll and tap Mark as lost. Mark as lost is only visible when the card is not connected to the phone (out of range).
Tap Continue, then follow the instructions to enter a message and contact info.
Tap Next, then Activate.
If found, your contact message will appear on the finder’s device.

Step 3: Removing the Tracker Card

Open the Find Hub app and select the Items tab.
Tap your Tracker Card and scroll to the bottom.
Tap Remove Item and confirm.
You will hear a chime, indicating the card is no longer paired.
The card has been reset and is now ready to be paired with a new device.

Step 4: Reset the card

If the card doesn’t seem to be connecting or working correctly, please perform a factory reset. Every card is tested before shipping, and a reset will usually resolve most setup issues (also see the video below):

Open the Find Hub app and select the Items / Devices tab.
Tap your Tracker Card and scroll to the bottom. If your card is not visible in the list, please proceed to the next step.
When the card doesn’t appear in the list, switch it on first. You should hear a chime. Wait 10 seconds, then press the button 5 times in quick succession, holding it down on the 5th press until you hear the confirmation chime.

The button presses need to be done at the right pace. If they are too fast or too slow, the reset may not work (see the video below).

It may take a few attempts to complete the reset successfully. If it does not work the first time, please wait 20 seconds, switch the card on again if needed, and try the reset sequence again.

Please note: if you hear two beeps after the reset sequence, the card has been deactivated rather than reset. The reset is successful when you hear the confirmation chime after holding the button down on the fifth press.
When you hear the confirmation chime, the card is reset and ready to be paired with a new device as per step 1.

If your device doesn’t detect the tag via the Find Hub, try pairing it with another Android device signed in to the same Google account (if available). Once paired, the tag will automatically appear in Find Hub across all devices linked to that Google account.

Reset sequence

If you need guidance on the factory reset process described above, please watch the video below. Make sure your sound is on so you can clearly hear the button clicks during the reset sequence:

Make sure you are setting up the right card for your phone:
- Apple Find My card for iPhone and Apple’s Find My app
- Android card for Android phones and Google Find Hub
You can confirm the version on the bottom left of the card, which will indicate 'Locate with Apple Find My or Locate with Android Find Hub'. The Apple and Android versions are different products and are not interchangeable.

If you ordered the incorrect version, please let us know via the form below, and we can organise an exchange.
Make sure your phone supports the tracking network used by your card.
- Apple cards require an iPhone with the Find My app enabled
- Android cards require a compatible Android phone with Find Hub installed (download here) and Find My Device settings enabled
Please ensure the phone operating system (iOS for Apple or Android) is up to date.
Your phone needs the right settings turned on for the tracker card to connect properly.
- Bluetooth should be turned on
- Wi-Fi should be enabled
- Location Services should be turned on
- On Android, also make sure Find My Device / Find Hub are enabled (Settings → Google → All services → Devices → Scan for nearby devices). The Android tracker requires the Scan for nearby devices setting to be on, not just Bluetooth.
- On iPhone, make sure Find My is enabled
Even if you are not connected to Wi-Fi, having Wi-Fi enabled can still help with location and discovery.
A low battery can cause the card to fail to connect properly or even become unresponsive.
- Place the card on a wireless charger.
- Place the card slightly off-centre, as shown in the picture in the manual for your card; the charging coil is on the left side of the card.
- Please note that the card may not charge if it is placed directly in the centre of the charger.
If the card still is not connecting, restart your phone and then try the setup again. This can help refresh Bluetooth, location services and background processes that may be interfering with the connection.

If the card is still not connecting, perform a reset as described in step 4 in the manual and try again.

Please note the presses for the reset sequence need to be done at the right pace (too fast or too slow won’t work) because the sequence is intentionally designed to prevent anyone who finds the card from easily disabling it.
If the tracker card does not seem to be charging, first make sure it is placed correctly on a Qi certified wireless charger.
- Place the card slightly off-centre, as shown in the picture in the manual for your card; the charging coil is on the left side of the card.
- The card may not charge if it is placed directly in the centre of the charger.
- Please note the card may not charge properly on non-Qi-certified chargers, including watch chargers, dual chargers and 3-in-1 style chargers. These chargers often use smaller charging coils, which can make them difficult to align with the charging coil inside the tracker card. You can check here whether your charger is Qi-certified.
Also see the 'Charging the card' section in the manual.
The tracker card sends out a Bluetooth signal every few minutes, but the location in Find Hub / Find My may not update instantly or with every short movement. It is not a live GPS tracker. If you walk a short distance, such as to the end of the street, the app may continue showing the previous location for a while before refreshing. This is normal and helps preserve battery life. The location should update once the card is detected again and the app/network refreshes the location. Updates are more frequent in areas with more phones to detect the card.
To test the card, take it with you to another location, such as a shopping centre, supermarket or busy public area, and check whether the tracker’s location updates after a few minutes.
If the location is not updating after a few minutes or in a different spot, please check the following:
- the card has enough charge
- the card has been set up correctly
- the card is in an area where nearby compatible devices are likely to pass by
If the card is in a quiet area, inside a signal-blocking bag, or not near compatible devices, location updates may be less frequent. The card can only update its location when it is detected by a device that is part of the network.
For more information, please see How does a tracker card work?
The location shown on the map is the last location where the card was detected by a nearby phone on the Find Hub / Find My network. So if the last location update happened 100 metres away, that previous location may still show on the map until card is able to ping it's location to a phone again.
The card sends out a signal every few minutes, and nearby compatible phones anonymously update its location when they detect it. These updates are designed to happen at intervals rather than continuously to preserve battery life. If the card sent a signal every few seconds, the battery would drain much faster.
This means the location shown may sometimes be a few minutes delayed, but for most uses, such as tracking a wallet, bag, luggage or car, an update every few minutes is usually enough.
The location updates within a few minutes, as long as a phone connected to the Find Hub / Find Me networks is nearby and can detect it.

Further assistance

If you have tried the steps above, checked the troubleshooting scenarios, and your tracker card still is not working as expected, please complete the form below and we are happy to assist.

We will get back to you via phone or email the same day!