Tracker Lock Manual

Smart Luggage Lock

Thank you for choosing the SecurityBase Trackable Luggage Lock!

This lock is designed to be simple, reliable, and easy to use. Setup takes just a few minutes, and once connected, it helps you keep track of your luggage using your phone’s built-in tracking network with no subscriptions or complicated settings.

If you need any assistance, please feel free to contact us at info@securitybase.com.au — we’re always happy to help.

Getting Started

Power & Battery

  • The lock comes with a pre-installed battery.
  • The battery is designed to last up to 10–12 months, depending on usage.
  • When the battery is low, you’ll receive a notification in the Find My app.

Replacing the Battery

  • Open the battery cover on the rear of the lock.
  • Replace with a CR2032 battery, positive (+) side facing up.
  • Close the battery cover securely.

Setting or Changing the Lock Code

The factory default combination is 0-0-0.

Set a New Combination

  1. Ensure the lock is open and set to 0-0-0.
  2. Press the button under the lock dial using the end of the cable.
  3. While holding it down, turn the number dials to your desired 3-digit code.
  4. Release the button.
  5. Close the lock and scramble the dials.

Please write down your combination and store it safely. Without the code, the lock cannot be opened.

Tracking Setup

Step 1: Add The Lock to Apple Find My

Open the Find My app on your iPhone or iPad.

  1. Remove the plastic strip to activate the Trackable Luggage Lock’s battery and power it on.
  2. Press the button on the front of the lock until you hear a chime.
  3. In the Find My app, go to the Items tab and tap Add Item, then choose Other Supported Item.
  4. The lock will appear in the list (“WiTag”). Tap Connect.
    If it does not appear in the list, please reset the lock as instructed in Step 5: Resetting the Lock.
  5. Choose a name and emoji to identify the item (e.g. Wallet, Suitcase).
  6. Tap Continue, then Finish. Your Trackable Luggage Lock is now connected and ready to use.

Step 2: Locate Your Luggage

When Nearby

  1. Open the Find My app and select the Items tab.
  2. Tap your Trackable Luggage Lock from the list.
  3. Tap Play Sound to make the lock beep. Tap Stop Sound once located.

When Not Nearby

  • The lock's last known location will appear on the map.
  • Tap Directions to open Maps and navigate to its last known location.

Step 3: Notifications and Alerts

Notify When Left Behind

  1. In the Find My app, go to the Items tab.
  2. Tap your lock, scroll to Notifications, and enable Notify When Left Behind.
  3. You’ll receive an alert if you leave the lock behind and it's out of Bluetooth range.

Notify When Found

  • If another Apple user finds your item and has Find My enabled, you’ll be notified of its updated location.

Step 4: Lost Mode

  1. In the Find My app, tap your Trackable Luggage Lock from the Items list.
  2. Scroll and tap Enable Lost Mode.
  3. Tap Continue, then follow the instructions to enter a message and contact info.
  4. Tap Next, then Activate.
  5. If found, your contact message will appear on the finder’s device.

Note: Lost Mode must be disabled before the lock can be reset or paired to a new device.

Step 5: Resetting the Lock

  1. Open the Find My app and select the Items tab.
  2. Tap your Trackable Luggage Lock and scroll to the bottom.
  3. Tap Remove Item and confirm.
  4. After removal, press and hold the button on the lock until it beeps twice.
  5. The lock is now reset and ready to be paired with a new device.

Factory Reset

If the lock doesn't seem to be connecting or working correctly, please perform a factory reset:

  1. Open the Find My app and select the Items tab.
  2. Tap your Trackable Luggage Lock and scroll to the bottom.
  3. Tap Remove Item and confirm. If your lock is not visible in the list, please proceed to the next step.
  4. When the lock doesn’t appear in the list, switch it on (you’ll hear a chime), then press the button five times in quick succession, and hold it on the fifth press until you hear the confirmation chime.
    The presses need to be done at the right pace — too fast or too slow won’t work — because the reset sequence is intentionally designed to prevent anyone who finds the lock from easily disabling it.
  5. The lock is now reset and ready to be paired with a new device.

Additional Information

  • The lock uses the global Apple Find My network for tracking, allowing you to find it almost anywhere in the world where other Apple devices are nearby.
  • Notifications will not be triggered by others carrying the same brand of trackable lock linked to their own device.

If you need any assistance, please feel free to contact us at info@securitybase.com.au — we’re always happy to help. We typically reply quickly and always within 24 hours.

Factory reset sequence

If you need guidance on the factory reset process described in Step 5, please watch the video below — although it's demonstrated with the Tracker Card, it works the same for the lock. Make sure your sound is on so you can clearly hear the button clicks during the reset sequence: