Tracker Lock Manual

SecurityBase Trackable Luggage Lock - Apple Find My and Android Find Hub

Thank you for choosing the SecurityBase Trackable Luggage Lock!

This lock is designed to be simple, reliable and easy to use. It works with both Apple Find My and Google Find Hub, allowing you to track your luggage using your iPhone or Android phone, with no subscriptions or additional tracking apps required.

Setup takes just a few minutes. Simply select your preferred tracking network and follow the instructions below.

Important: The lock works with both Apple and Android, but can only be connected to one tracking network at a time. You can switch between Apple Find My and Google Find Hub by removing the lock from its current account and resetting it before pairing it with the other network.

For questions about the frequency and accuracy of location updates, please see our guide to Apple Find My and Google Find Hub location updates.

If you need any assistance, please contact us at info@securitybase.com.au — we're always happy to help.

Getting Started

Power & Battery

  • The lock comes with a pre-installed CR2032 battery.
  • Remove the plastic battery isolation strip before first use.
  • Press the button on the front of the lock until you hear a chime to activate the tracker.
  • The battery is designed to last approximately 10–12 months, depending on usage.
  • You can check the battery status in Apple Find My or Google Find Hub. Apple Find My also provides a low-battery notification.

Replacing the Battery

  1. Open the battery cover on the rear of the lock.
  2. Replace the battery with a new CR2032 battery, with the positive (+) side facing up.
  3. Close the battery cover securely.
  4. Press the button to activate the tracker if required.

Setting or Changing the Lock Code

The factory default combination is 0-0-0.

Set a New Combination

  1. Ensure the lock is open and the dials are set to the current combination (0-0-0 for a new lock).
  2. Press the reset button under the lock dial using the end of the cable.
  3. Keep the button pressed and turn the number dials to your desired 3-digit code.
  4. Release the button to save your new combination.
  5. Check that the new combination works before closing the lock.
  6. Close the lock and scramble the dials.

Important: Please write down your combination and store it safely. Without the correct code, the lock can't be opened or reset using the combination dials.

Tracking Setup

The Trackable Luggage Lock supports two tracking networks:

  • Apple Find My: For iPhone and iPad users.
  • Google Find Hub: For Android users.

Choose the instructions below for your phone. Both networks allow you to view the location of your luggage, play a sound when the lock is nearby and access lost-item features.

Apple Find My Setup (iPhone & iPad)

Step 1: Add the Lock to Apple Find My

  1. Remove the plastic battery isolation strip if you haven't already done so.
  2. Press the button on the front of the lock until you hear a chime.
  3. Open the Find My app on your iPhone or iPad.
  4. Go to the Items tab, tap Add Item (+), then select Other Supported Item.
  5. The lock should appear in the list, usually as WiTag. Tap Connect.
  6. Choose a name and emoji to identify your lock, such as Suitcase or Luggage.
  7. Tap Continue, then Finish.

Your Trackable Luggage Lock is now connected to Apple Find My and ready to use.

If the lock doesn't appear during setup, check that Bluetooth and Find My are enabled on your device. You can also reset the lock using the instructions further below.

Step 2: Locate Your Luggage

When Nearby

  1. Open the Find My app and select the Items tab.
  2. Tap your Trackable Luggage Lock.
  3. Tap Play Sound to make the lock beep.
  4. Tap Stop Sound once located.

When Not Nearby

  • The lock's last known location will appear on the map.
  • Tap Directions to open Maps and navigate to its last reported location.
  • The location will update when the lock is detected by nearby devices participating in the Apple Find My network.

Step 3: Notifications and Alerts

Notify When Left Behind

  1. Open Find My and select your lock from the Items tab.
  2. Scroll to Notifications.
  3. Enable Notify When Left Behind.

You'll receive a notification when your iPhone detects that you've left your lock behind, subject to your Find My notification settings.

Notify When Found

  • When available, enable Notify When Found to receive a notification when the location of your missing lock is updated through the Find My network.

Step 4: Lost Mode

  1. Open Find My and select your lock from the Items tab.
  2. Scroll to Lost Mode or the available contact information option.
  3. Follow the instructions to enter your contact details.
  4. Activate the feature to make your contact information available through the supported lost-item process.

Note: Disable Lost Mode before removing the lock from your Apple account or switching to Android.

Android Find Hub Setup

The Trackable Luggage Lock also works with Google Find Hub, allowing Android users to track their luggage through Google's tracking network.

The setup process is the same as for our SecurityBase Android Tracker Cards. Please follow the steps below and refer to the videos if you need assistance.

Step 1: Check Your Android Settings

Before connecting the lock, make sure your phone is ready:

  1. Ensure your Android phone is updated and has the latest version of Google Find Hub installed.
  2. Turn on Bluetooth and Location.
  3. Open your Android Settings and go to Google → All services → Devices.
  4. Make sure Scan for nearby devices is enabled. The exact menu location can vary by phone.
  5. Ensure Google Find Hub and the Find My Device network are enabled for your account.
  6. Close the Find Hub app if it's already open.

Video: Check Your Android Settings

This video explains the settings needed to connect SecurityBase trackers to Google Find Hub.

Step 2: Add the Lock to Google Find Hub

  1. Remove the plastic battery isolation strip if you haven't already done so.
  2. Press the button on the front of the lock until you hear a chime to activate the tracker.
  3. Keep the lock close to your Android phone.
  4. A pairing notification should appear automatically on your phone.
  5. Tap Connect.
  6. Follow the on-screen instructions to add the lock to your Google account.
  7. Choose a name for your lock, such as Luggage or Suitcase.
  8. Tap Continue and complete the setup.

Your Trackable Luggage Lock is now connected to Google Find Hub and ready to use.

Video: Connecting to Google Find Hub

The video below demonstrates the pairing process using our Android Tracker Card. The same Google Find Hub setup process applies to your Trackable Luggage Lock.

If the pairing notification doesn't appear:

  • Confirm that Bluetooth, Location and Scan for nearby devices are enabled.
  • Check that Google Find Hub is installed and you're signed in to your Google account.
  • Restart your phone and try again.
  • If necessary, clear the cache for Google Play Services and Find Hub in your phone's app settings.
  • Reset the lock using the instructions further below and try pairing again.

For more detailed Android troubleshooting instructions, please see our Android Tracker Card Manual.

Step 3: Locate Your Luggage

When Nearby

  1. Open the Find Hub app.
  2. Select your Trackable Luggage Lock from the list.
  3. Tap Play Sound to make the lock beep.

When Not Nearby

  • The lock's last known location will appear on the map.
  • Tap Directions to navigate to its last reported location.
  • The location will update when nearby Android devices participating in the Google Find Hub network detect the lock.

Step 4: Mark as Lost

  1. Open the Find Hub app.
  2. Select your Trackable Luggage Lock from the list.
  3. When the lock is out of Bluetooth range, select Mark as lost.
  4. Follow the on-screen instructions to enter your contact information.
  5. Activate the feature.

When your lock is found, your contact information can be accessed through Google's supported lost-item process.

Note: The Mark as lost option is only available when your tracker is out of Bluetooth range. Available notifications and settings depend on your Android device and software version.

Removing or Switching Tracking Networks

You can use your lock with either Apple Find My or Google Find Hub, but not both simultaneously.

If you change phones or want to switch networks, you'll first need to remove the lock from its current tracking account.

Remove From Apple Find My

  1. Open Find My and select the Items tab.
  2. Select your Trackable Luggage Lock.
  3. Disable Lost Mode if it's active.
  4. Scroll to the bottom and tap Remove Item.
  5. Confirm the removal.

Remove From Google Find Hub

  1. Open the Find Hub app.
  2. Select your Trackable Luggage Lock.
  3. Open the item's settings and select Remove Item.
  4. Confirm the removal.

After removing the lock, follow the factory reset instructions below if needed. You can then connect the lock to your preferred network using the Apple or Android setup instructions above.

Important: Removing the lock from an app or resetting its tracking function does not change the mechanical 3-digit combination.

Factory Reset

If the lock isn't connecting or working correctly, a factory reset will often resolve the issue. The same reset sequence is used for Apple Find My and Google Find Hub.

  1. If the lock is already connected to an Apple or Google account, remove it from the relevant tracking app first using the instructions above.
  2. Press the button on the front of the lock to switch it on. You should hear a chime.
  3. Wait approximately 10 seconds.
  4. Press the button five times in quick succession, holding it down on the fifth press until you hear the confirmation chime.
  5. Release the button once the confirmation chime sounds.
  6. The tracking function is now reset and ready to be paired again.

Important: The button presses need to be done at the correct pace. If they're too fast or too slow, the reset might not work.

If the reset doesn't work the first time, wait approximately 20 seconds, switch the lock on again if necessary and repeat the sequence.

Factory Reset Video

This video demonstrates the five-press reset sequence using our Tracker Card. The same button sequence applies to the tracking function in your lock.

Make sure your sound is turned on so you can hear the button presses and confirmation chime.

Note: A factory reset only resets the electronic tracking function. Your 3-digit lock combination remains unchanged.

Troubleshooting

The Lock Won't Connect

  • Check that the battery isolation strip has been removed and the lock is switched on.
  • Make sure your phone's Bluetooth and Location settings are enabled.
  • For Android, ensure Scan for nearby devices and Google Find Hub are enabled.
  • Check that the lock isn't already connected to another Apple or Google account.
  • Restart your phone and try again.
  • Perform a factory reset using the instructions above.

The Lock Isn't Updating Its Location

Apple Find My and Google Find Hub use nearby devices to update the location of your lock. The lock doesn't have its own GPS or mobile internet connection.

When it's outside your phone's Bluetooth range, its location is updated when another device participating in the selected tracking network detects it.

If the location hasn't updated recently:

  • Check that the battery is working.
  • Ensure the lock is correctly connected to your tracking app.
  • Try checking the location after travelling to a busier area, such as a shopping centre or airport.

Location updates are more frequent in areas with more participating devices. For more information, read our guide to how location updates work.

The Lock Doesn't Make a Sound

  • Make sure the tracker is switched on and has a working battery.
  • Check that your phone is within Bluetooth range of the lock.
  • Try removing and reconnecting the lock using the reset instructions above.

Additional Information

  • The Trackable Luggage Lock works with Apple Find My and Google Find Hub, with one network active at a time.
  • It uses nearby devices participating in the selected network to update its location, allowing you to track your luggage in Australia and overseas.
  • The tracker uses Bluetooth and doesn't require a SIM card, mobile data plan or subscription.
  • The lock's physical combination mechanism operates independently of the electronic tracker.
  • Each lock is linked to the Apple or Google account used during setup. Other people cannot track your lock simply because they own the same model.

If you need any assistance, please contact us at info@securitybase.com.au. We're always happy to help and typically reply quickly, always within 24 hours.