Tracker Card Manual

Android Tracker Cards

Thank you for choosing the SecurityBase Tracker Card!

This tracker card is designed to be simple, reliable, and easy to use. Setup takes just a few minutes, and once connected, it helps you keep track of your valuables using your phone’s built-in tracking network with no subscriptions or complicated settings.

To activate your card, or if you need help at any stage, please start with the setup and troubleshooting guide for your specific card. The guide covers the most common questions, including setup, resetting, and charging.

In case you run into any issues, most connectivity problems can be fixed with a reset, and charging issues are usually caused by the card not being aligned correctly on the charging pad. The guides include clear step-by-step instructions to help you get your card working quickly.

Please select your card:

Click here for the instructions for the wireless charger.

Make sure you are setting up the right card for your phone:
- Apple Find My card for iPhone and Apple’s Find My app
- Android card for Android phones and Google Find Hub
You can confirm the version on the bottom left of the card, which will indicate 'Locate with Apple Find My or Locate with Android Find Hub'. The Apple and Android versions are different products and are not interchangeable.

If you ordered the incorrect version, please let us know via the form below, and we can organise an exchange.
Make sure your phone supports the tracking network used by your card.
- Apple cards require an iPhone with the Find My app enabled
- Android cards require a compatible Android phone with Find Hub installed (download here) and Find My Device settings enabled
Please ensure the phone operating system (iOS for Apple or Android) is up to date.
Your phone needs the right settings turned on for the tracker card to connect properly.
- Bluetooth should be turned on
- Wi-Fi should be enabled
- Location Services should be turned on
- On Android, also make sure Find My Device / Find Hub are enabled (Settings → Google → All services → Devices → Scan for nearby devices). The Android tracker requires the Scan for nearby devices setting to be on, not just Bluetooth.
- On iPhone, make sure Find My is enabled
Even if you are not connected to Wi-Fi, having Wi-Fi enabled can still help with location and discovery.
A low battery can cause the card to fail to connect properly or even become unresponsive.
- Place the card on a wireless charger.
- Place the card slightly off-centre, as shown in the picture in the manual for your card; the charging coil is on the left side of the card.
- Please note that the card may not charge if it is placed directly in the centre of the charger.
If the card still is not connecting, restart your phone and then try the setup again. This can help refresh Bluetooth, location services and background processes that may be interfering with the connection.

If the card is still not connecting, perform a reset as described in step 4 in the manual and try again.

Please note the presses for the reset sequence need to be done at the right pace (too fast or too slow won’t work) because the sequence is intentionally designed to prevent anyone who finds the card from easily disabling it.
If the tracker card does not seem to be charging, first make sure it is placed correctly on a Qi wireless charger.
Place the card on a wireless charger.
- Place the card slightly off-centre, as shown in the picture in the manual for your card; the charging coil is on the left side of the card.
- Please note that the card may not charge if it is placed directly in the centre of the charger.
Also see the 'Charging the card' section in the manual.
The tracker card sends out a Bluetooth signal every few minutes, but the location in Find Hub / Find My may not update instantly or with every short movement. It is not a live GPS tracker. If you walk a short distance, such as to the end of the street, the app may continue showing the previous location for a while before refreshing. This is normal and helps preserve battery life. The location should update once the card is detected again and the app/network refreshes the location. Updates are more frequent in areas with more phones to detect the card.
To test the card, take it with you to another location, such as a shopping centre, supermarket or busy public area, and check whether the tracker’s location updates after a few minutes.
If the location is not updating after a few minutes or in a different spot, please check the following:
- the card has enough charge
- the card has been set up correctly
- the card is in an area where nearby compatible devices are likely to pass by
If the card is in a quiet area, inside a signal-blocking bag, or not near compatible devices, location updates may be less frequent. The card can only update its location when it is detected by a device that is part of the network.
For more information, please see How does a tracker card work?
The location shown on the map is the last location where the card was detected by a nearby phone on the Find Hub / Find My network. So if the last location update happened 100 metres away, that previous location may still show on the map until card is able to ping it's location to a phone again.
The card sends out a signal every few minutes, and nearby compatible phones anonymously update its location when they detect it. These updates are designed to happen at intervals rather than continuously to preserve battery life. If the card sent a signal every few seconds, the battery would drain much faster.
This means the location shown may sometimes be a few minutes delayed, but for most uses, such as tracking a wallet, bag, luggage or car, an update every few minutes is usually enough.
The location updates within a few minutes, as long as a phone connected to the Find Hub / Find Me networks is nearby and can detect it.

Further assistance

If you have tried the steps above and your tracker card still is not working as expected, please complete the form below and we are happy to assist.

We will contact you to guide you through the setup process and support as needed - with a response via phone or email the same day!